Uma Ontologia Núcleo de Serviços

Nas últimas décadas, a noção de “serviço” teve um impacto significativo em diversas áreas do conhecimento, incluindo marketing, logística e computação. Diversas iniciativas foram criadas sob os termos “Service Science” e “Service Computing” para abarcar os esforços multi-disciplinares relacionando as várias áreas do conhecimento envolvidas na criação, definição, operação e  gestão de serviços. Serviços são multi-facetados e várias disciplinas caracterizaram serviços de formas alternativas, incluindo serviços como capacidades, serviços como co-produção de valor, serviços como comportamento (ou interação), etc.

UFO-S é uma ontologia núcleo de serviços que adota essas várias perspectivas de forma harmonizada. Ela foi projetada com base na ontologia de fundamentação (UFO), da qual UFO-S reusa conceitos básicos como objetos e eventos, seus tipos, relações e propriedades, assim como elementos sociais e intencionais para lidar com agentes, as relações sociais que os agentes estabelecem, as ações que executam, etc. O uso de uma ontologia de fundamentação permite que UFO-S revele distinções conceituais que foram ignoradas em outras caracterizações de serviços.

Publicações

Artigos descrevendo UFO-S incluem:

• J. C. Nardi, R. A. Falbo, J. P. A. Almeida, G. Guizzardi, L. Ferreira Pires, M. J. van Sinderen, N. Guarino, and C. M. Fonseca, “A commitment-based reference ontology for services,” Information Systems (Oxford), vol. 54, p. 263–288, 2015.
  [Bibtex]

  @article{a_commitment_based_reference_ontology_for_services_2015,
  title = {{A commitment-based reference ontology for services}},
  author = {Nardi, J.C. AND Falbo, R.A. AND Almeida, J.P.A. AND Guizzardi, G. AND Ferreira Pires, L. AND van Sinderen, M. J. AND Guarino, N. AND Fonseca, C.M.},
  journal = {{Information Systems (Oxford)}},
  volume = {54},
  pages = {263--288},
  doi = {10.1016/j.is.2015.01.012},
  issn = {03064379},
  year = {2015}
  }

• J. C. Nardi, R. A. Falbo, J. P. A. Almeida, G. Guizzardi, L. Ferreira Pires, M. J. van Sinderen, and N. Guarino, “Towards a Commitment-Based Reference Ontology for Services,” in 2013 17th IEEE International Enterprise Distributed Object Computing Conference, 2013, p. 175–10.
  [Bibtex]

  @inproceedings{towards_a_commitment_based_reference_ontology_for_services_2013,
  title = {{Towards a Commitment-Based Reference Ontology for Services}},
  author = {Nardi, J.C. AND Falbo, R.A. AND Almeida, J.P.A. AND Guizzardi, G. AND Ferreira Pires, L. AND van Sinderen, M. J. AND Guarino, N.},
  booktitle = {{2013 17th IEEE International Enterprise Distributed Object Computing Conference}},
  pages = {175--10},
  doi = {10.1109/edoc.2013.28},
  year = {2013}
  }

UFO-S é descrita em detalhes na tese de doutorado de Julio Nardi:

• J. C. Nardi, “A Commitment-based Reference Ontology for Service: Harmonizing Service Perspectives,” PhD Thesis, Universidade Federal do Espírito Santo, 2014.
  [Bibtex]

  @phdthesis{a_commitment_based_reference_ontology_for_service__harmonizing_service_perspectives_2014,
  title = {{A Commitment-based Reference Ontology for Service: Harmonizing Service Perspectives}},
  author = {Nardi, Julio Cesar},
  institution = {Universidade Federal do Espírito Santo},
  year = {2014}
  }

UFO-S foi empregada em diversas análises e revisões de abordagens de modelagem de serviços, com atenção especial ao framework e linguagem de modelagem de arquiteturas corporativas ArchiMate:

• C. Griffo, J. P. A. Almeida, G. Guizzardi, and J. C. Nardi, “Service contract modeling in enterprise architecture: an ontology-based approach,” Information systems, 2019.
  [Bibtex]

  @article{service_contract_modeling_in_enterprise_architecture__an_ontology_based_approach_2019,
  doi = {10.1016/j.is.2019.101454},
  url = {https://doi.org/10.1016/j.is.2019.101454},
  year = {2019},
  month = oct,
  publisher = {Elsevier {BV}},
  author = {Griffo, C. AND Almeida, J.P.A AND Guizzardi, G. AND Nardi, J.C.},
  title = {Service contract modeling in enterprise architecture: An ontology-based approach},
  journal = {Information Systems}
  }

• J. C. Nardi, A. J.P.A., P. H. Silva, and G. Guizzardi, “An Ontology-based Diagnosis of Mainstream Service Modeling Languages,” in 23rd IEEE International EDOC Conference (EDOC 2019), 2019, p. 112–121.
  [Bibtex]

  @inproceedings{an_ontology_based_diagnosis_of_mainstream_service_modeling_languages_2019,
  title = {{An Ontology-based Diagnosis of Mainstream Service Modeling Languages}},
  author = {Nardi, J.C. AND Almeida J.P.A. AND Silva, P.H. AND Guizzardi, G.},
  booktitle = {{23rd IEEE International EDOC Conference (EDOC 2019)}},
  year = {2019},
  doi = {10.1109/EDOC.2019.00023},
  pages={112--121}
  }

• C. Griffo, J. P. A. Almeida, G. Guizzardi, and J. C. Nardi, “From an Ontology of Service Contracts to Contract Modeling in Enterprise Architecture,” in 2017 IEEE 21st International Enterprise Distributed Object Computing Conference (EDOC), 2017, p. 40–49.
  [Bibtex]

  @inproceedings{from_an_ontology_of_service_contracts_to_contract_modeling_in_enterprise_architecture_2017,
  title = {{From an Ontology of Service Contracts to Contract Modeling in Enterprise Architecture}},
  author = {Griffo, C. AND Almeida, J.P.A. AND Guizzardi, G. AND Nardi, J.C.},
  booktitle = {{2017 IEEE 21st International Enterprise Distributed Object Computing Conference (EDOC)}},
  pages = {40--49},
  doi = {10.1109/edoc.2017.15},
  year = {2017}
  }

• J. C. Nardi, J. P. A. Almeida, M. A. C. Pereira, M. van Sinderen, and L. Ferreira Pires, “Service Commitments and Capabilities across the ArchiMate Architectural Layers,” in 2016 IEEE 20th International Enterprise Distributed Object Computing Workshop (EDOCW), 2016, p. 1–10.
  [Bibtex]

  @inproceedings{service_commitments_and_capabilities_across_the_archimate_architectural_layers_2016,
  title = {{Service Commitments and Capabilities across the ArchiMate Architectural Layers}},
  author = {Nardi, J.C. AND Almeida, J.P.A. AND Pereira, M.A.C. AND van Sinderen, M. AND Ferreira Pires, L.},
  booktitle = {{2016 IEEE 20th International Enterprise Distributed Object Computing Workshop (EDOCW)}},
  pages = {1--10},
  doi = {10.1109/edocw.2016.7584386},
  year = {2016}
  }

• J. C. Nardi, R. A. Falbo, and J. P. A. Almeida, “An Ontological Analysis of Service Modeling at ArchiMate’s Business Layer,” in 2014 IEEE 18th International Enterprise Distributed Object Computing Conference, 2014, p. 92–10.
  [Bibtex]

  @inproceedings{an_ontological_analysis_of_service_modeling_at_archimate_s_business_layer_2014,
  title = {{An Ontological Analysis of Service Modeling at ArchiMate's Business Layer}},
  author = {Nardi, J.C. AND Falbo, R.A. AND Almeida, J.P.A.},
  booktitle = {{2014 IEEE 18th International Enterprise Distributed Object Computing Conference}},
  pages = {92--10},
  doi = {10.1109/EDOC.2014.22},
  publisher = {{IEEE}},
  year = {2014}
  }

• J. C. Nardi, R. A. Falbo, and J. P. A. Almeida, “Revealing Service Commitments in Service-Oriented Enterprise Architecture,” in 2014 IEEE 18th International Enterprise Distributed Object Computing Conference Workshops and Demonstrations, 2014, p. 286–10.
  [Bibtex]

  @inproceedings{revealing_service_commitments_in_service_oriented_enterprise_architecture_2014,
  title = {{Revealing Service Commitments in Service-Oriented Enterprise Architecture}},
  author = {Nardi, J.C. AND Falbo, R.A. AND Almeida, J.P.A.},
  booktitle = {{2014 IEEE 18th International Enterprise Distributed Object Computing Conference Workshops and Demonstrations}},
  pages = {286--10},
  doi = {10.1109/EDOCW.2014.49},
  publisher = {{IEEE}},
  year = {2014}
  }